FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How to use MERA Hair Dryer
Mode d’emploi du sèche-cheveux MERA
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is the estimated delivery time for my hair dryer
Delivery typically takes 3-7 business days, depending on your location. International shipping may take 10-15 business days.
Can I return my hair dryer if I don’t like it?
Yes, you can return it within 30 days of purchase for a full refund, as long as it’s in its original condition and packaging.
Do you offer free shipping on hair dryers?
Yes, we offer free standard shipping on orders above $50. Expedited shipping options are also available at an additional cost.
What should I do if my hair dryer arrives damaged?
Please contact our customer support team within 7 days of receiving the product, and we’ll assist you with a replacement or refund.
Orders
Below are some of are common questions about orders
How can I track my hair dryer order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website.
Can I cancel my order after it’s been placed?
Yes, you can cancel your order within 24 hours of purchase. After that, we may not be able to stop the shipment.
What payment methods do you accept for hair dryer orders?
We accept major credit cards, PayPal, and other digital payment options like Apple Pay and Google Pay.
Why haven’t I received an order confirmation email?
Please check your spam or junk folder. If you still can’t find it, contact our support team to confirm your order details.
Products
Below are some common questions about our products
Does the hair dryer work internationally?
Our hair dryers support dual voltage (110V-240V), making them suitable for international travel. You may need a plug adapter for certain countries.
What is the warranty period for the hair dryer?
All of our hair dryers come with a 12-month warranty covering manufacturing defects.
Are your hair dryers suitable for all hair types?
Yes, our hair dryers are designed with multiple heat and speed settings to accommodate all hair types, from fine to thick and curly.